Business Accounting is the world’s bestselling textbook on bookkeeping and accounting. This volume builds on the clear and straight forward introduction of volume 1 to provide students with coverage of more advance aspects of financial accounting. Each topic is back up by a wealth of worked examples, as well as a rich pool of self assessment material, so that students can monitor their own progress and understanding.

Outstanding leaders are outstanding listeners! is the simple and irrefutable premise of Listening Leaders. Throughout human history the importance and value of effective listening and leading is well established. As leaders listen, individuals, teams, organizations, and societies thrive.Listening Leaders: The Ten Golden Rules to Listen, Lead, and Succeed is based on more than 50 collective years of Dr. Steil’s and Dr. Bommelje’s combined work with listening leaders throughout the world....

‘Stats to Go’ is a user-friendly guide for hospitality, leisure and tourism students who need to learn statistics and statistical techniques. ‘Stats to go’ is an ideal companion to hospitality, leisure and tourism studies as the breadth of coverage supports all taught numerical aspects of these types of course. Examples from hospitality, leisure and tourism organizations: * licensed premises* fast food outlets* hotels * theme parksand their environments are used to illustrate...

This digital document is a journal article from Tourism Management, published by Elsevier in 2007. The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser.Description:

This text provides an introduction to the hospitality industry. It should be useful for introductory vocational education courses based on the Hospital Industry National Competency Standards as detailed in the ANTA/TTA Hospitality Training Package. The book is divided into five sections: the industry, the people, the service, the systems and careers. Key features include a strong focus on providing quality service, working with colleagues and customers in a socially and culturally diverse environment,...

Heritage and Tourism explores the ways heritage attractions can better find their own audiences and resources amidst the ever-widening shadow being cast by immense entertainment complexes like Disney World and Epcot. Written by a leading heritage specialist, this book is essential reading for all those concerned with both heritage and leisure management. International in scope, it examines successful examples of heritage management for tourism, as well as some management failures. This text aims...