frequently asked question

list of FAQs

Q: When is the library open for 24/7?

A: Library will be opened during the examination week ONLY.

Q: How will I know when the library opens for 24/7?

A: 24/7 notice will be uploaded to the library portal and Facebook page. You may also refer to the 24/7 schedules here

Q: How do I become a library member?

A: Student needs to register their INTI student ID at the library counter.

Q: Where is the red spot book, I seem cannot find it the library?

A: The red spot book is located inside the library office. Student may request at the library counter for borrowing purpose.

Q: Are there any fees that I need to pay before register as library member?

A: Library member registration is free of charge.

Q: Can I bring my friend from different college to the library?

A: Only students with valid INTI student ID are allowed to enter the library.

Q: How can I use the locker service?

A: The locker service is free of charge. Locker key can be obtained from the library counter.

Q: Can I borrow the library items during semester break?

A: You are advised to return the entire library item(s) before going for semester break as INTI Student ID will expire at the end of your semester.

Q: Is there any reminder for overdue items?

A: Yes. The library sends out courtesy reminder e-mails to INTI student e-mail two working
days before the books overdue
date for return or renewal process.

Please remember that this reminder e-mail is a courtesy service only and must be in addition
to you keeping your own records of the dates your library items are due for return or renewal.

Q: Would it possible for me to renew the book from home?

A: Yes, you can renew the book from home through our library portal at library.inti.edu.my and click at “Book Renewal” option.

Q: How can I renew my book through online?

A: You can renew through library portal or simply click here

Q: I have failed to login the library portal. The message shown below:

sd


A: It means your INTI ID has expired. Kindly bring along your INTI ID to the library counter for updating purpose.

Q: What makes book renewal process is failed?


a)

re


A: When your INTI ID is about to expire. You are advisable to return all the books before left for semester break as you will unable to renew the book until you have enrolled for the new semester.


b)

asas


A: When somebody has reserved your book. You are advisable to return the book before the due date.


c)

overdue


A: When your entire book or one of them is overdue. Kindly return the book the library counter before your wish to re-borrow it again.

Q: How many times I can renew the book?

A: You are allowed to renew as much as 999 times as long as NO ONE RESERVE the book.

Q: One of my books is overdue, is it possible for me to renew the other books?

A: Yes, you may renew the rest. However, you are advisable to return the overdue book as soon as possible to avoid the fine being increase.



Q: How do I reserve book online?

A: Reservation can be made through our library portal (library.inti.edu.my). Search the particular book title and click on the “Place Reservation” button

Q: When I was trying to reserve book online, this message was appeared? What should I do?


reserve


A: Reservation will take place when all Open Shelf items is On-Loan EXCEPT for Red Spot item. In this case, may be one or more Open Shelf item is available for borrowing.

Q: How do I know when my reservation book is ready for collection?

A: An E-mail will be sent through INTI Student E-mail once the book is ready for collection. Reservation status also can be check through the library portal or simply click here.

Q: How do I cancel a reservation?

A: You can cancel your request via library portal. Select “Reservation Status” and login to your library account. Tick on the item to be cancelled and select “Cancel Reservation”.

Q: How to access to Library E-Resources?

A: E-Resources can be access through our library portal at library.inti.edu.my and click at "E-Resources” option or simply click here.

Q: How to login to E-Resources?

A: Student needs to register for the eCampus account. (First time user, use the student ID number for both username and password)

Q: Is it possible to access the e-resources from the off-campus/home?

A: Yes, E-Resources can be access from anywhere at any time.

Q: How do I access past year examinations paper?

A: Past year examinations paper can be access through our library portal at library.inti.edu.my and click at the “EXAM QUESTIONS BANK” option.

Q: How to login to the past year examinations paper?

A: Student needs to register for the eCampus account through here and fill in the registration form. (First time user, use the student ID number for username and password)

Q: If I did not bring my INTI ID, can I still borrow book from the library?

A: INTI ID card is a compulsory for borrowing process.

Q: Can I use my friend INTI ID to borrow library book?

A: Student must use their own student ID card for any borrowing process.

Q: Are printing and photocopy is under the same account?

A: No as for printing service student need to register for an account and purchase a photocopy card for the photocopy services.

Q: How much the cost for printing and photocopy services?

A: The cost for both services is RM10.60 (GST incl.)

Q: What is the minimum amount for reloading printing account?

A: The minimum amount for reloading printing account is RM 5.30 incl. GST

Q: Can I reload my photocopy card when its finish?

A: No.The photocopy is for one-time use only. Student may purchase another photocopy card at the library counter.

Q: How much do I need to pay for scanning service?

A: The scanning service is Free of Charge

Q: How do I request for an ILL?

A: You can submit an e-Forms found at our library portal or simply click here

Q: How long does it take to get the items requested?

A: It depends upon the location of the lending library, and how fast the lending library responds to the request.

Q: Do I have to pay for this service?

A: These services are free of charge.


Last reviewed: 11 October, 2016